Job Description

Manages the operation of a Walgreen Pharmacy. Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications, awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Manages and ensures the efficient workflow of the pharmacy and identifies ways to increase pharmacy financials, inventory management and enhance patient experience. Manages pharmacy staff performance and ensures team member engagement. Ensures the professional development and growth of pharmacy staff by overseeing training, coaching, and executing formal performance management initiatives. Responsibilities Engages patients by greeting them and offering assistance with products and services. Resolves patient complaints, helps respond to patients’ special needs in a timely manner and answers questions to ensure a positive patient experience. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). Monitors customer service provided by team members and offers reminders, training and encouragement. Develops plans for improvement. Connect with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness on healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal. Participates and assists in events that reflect the unique communities we serve as requested by Healthcare Supervisor or District Manager. Supervises operation of pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Ensures execution of District Manager operational feedback. Supervises the control of the pharmacy money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload. Complies with all company policies and procedures. Ensures the pharmacy operates in accordance with regulations, company policies and standards. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. Analyzes inventory trends and supervises inventory management, including ordering, keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock. Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follow-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions. Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services. Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business. Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. Basic Qualifications BS in Pharmacy or Pharm D Degree from an accredited educational institution. Current pharmacist licensure in the states within the district. Certified Immunizer or willing to become an immunizer within 90 days of hire. 1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance. Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. About Walgreens Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Preferred Qualifications Supervisory experience planning, organizing, and directing the work of pharmacy staff. An average rating of 3.7 or above on leadership behaviors on the last performance review if one is on file. (Internal candidates only) At least 6 months pharmacy experience with Walgreen Co. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The current salary range for this position is $128,310 - $188,370. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Salary Range: Pharmacy Manager $5,481.00-$5,985.00 Bi-Weekly #J-18808-Ljbffr Walgreens

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