Job Description

Night Auditor Position

Castle Hill Inn is looking for a Night Auditor to join the team.

Nestled on 40 acres overlooking the southwestern corner of Narragansett Bay, Castle Hill Inn a Relais & Chateaux hotel is a coastal haven where guests come to relax and rejuvenate against a spectacular New England backdrop, a location that is second to none. The property features guest rooms that are perched on the sand dunes of our private beach, a banquet facility, and two restaurants featuring the talents of the culinary team. Castle Hill Inn is proud to be part of the Newport Restaurant Group!

About the Position: The Night Auditor is responsible for the accuracy of all Castle Hill paperwork generated by the Restaurant, Hotel and Food & Beverage Point of Sale Systems. This will be an overnight position from 11PM 7AM.

About You: You have a passion for hospitality and being in service to others. You are detail-oriented, reliable, and thrive in a quiet, overnight environment. You take pride in your accuracy and organization, especially when handling financial data and reports. With excellent communication and customer service skills, you're comfortable assisting late-night guests and resolving issues with professionalism and warmth. You're self-motivated, trustworthy, and capable of working independently.

Essential Duties:

• Ensures POS system closes every night
• Reviews closing manager's audit, and ensures all information is included
• Assists in balancing dining room charges, and ensures all charges are posted to the correct guests' room folio
• Assists in the check in/check out process for guests
• Answers phones, and assists in taking reservations
• Monitors PMS to ensure room inventory is accurate
• Reconciles house guest charges, gift cards, spa and ensures room packages have allocated appropriately
• Reviews folio balances and ensures all guest rooms have the proper credit limit
• Reconciles catering revenue
• Reviews various reservation and in-house guest reports to check for room rates, market segments, availability, no shows, dupe reservations, cancelled reservations packages, routing instructions and credit limits
• Ensures all system ledgers are in balance
• Reviews audit reports for accuracy
• Ensures all adjustments have an accurate explanation and are posted correctly
• Balances and transmits credit cards daily
• Ensures a deposit slip has been filled out for cash/check transactions and copies of all checks are made
• Ensures all necessary paperwork is sent to Corporate
• Maintains the Relais & Chateau & Forbes standards at all times, with guests and co-workers
• Effectively communicates with all departments
• Ensures the cleanliness of the hotel are in good conditions and provide feedback to Rooms manager
• Ensures any Engineering issues are reported to Operations manager and follow-up

Compensation and Benefits:

• Competitive compensation - $22-$25/hour!
• Sick, Holiday, and Vacation paid time off
• Excellent health, dental and vision benefits with a flex spending account option
• HRA
• Ability Assist (EAP)
• Life/Disability Insurance
• Short term disability (MA only)
• Great 401k match
• Employee Ownership Opportunities
• 35% discount when dining in our locations
• Perk spot options
• Fully paid BJ's membership
• Manager's Dining Card

About Newport Restaurant Group: We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you'll not just be an employee you'll be eligible to become an owner in the company. Really, there's no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you.

Qualifications:

• Entry-level, prior experience a plus
• Associates degree or equivalent from 2-year college or technical school
• Must have flexible schedule to work during nights, weekends, and some holidays as needed
• Friday & Saturday 11:00pm - 7:00am are required

Skills & Abilities:

• Highly analytical
• Attention to detail
• Customer service oriented
• Proficiency in Microsoft Office, and POS systems
• Outstanding oral and written communication skills
• Ability to thrive in a team environment
• Bilingual a plus, but not required
• Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships

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