MSP L3 Remote Desktop Support Technician Job at Ledgent Technology, Fresno, CA

cEZ2QUNzRDEra1ROM1Q3NFppV1JyREl4MUE9PQ==
  • Ledgent Technology
  • Fresno, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Remote job,

Similar Jobs

Insight Global

Smartsheet Specialist (Washington) Job at Insight Global

 ...Projects 1&2: Involves workflows and tracking of deliverables for our compliance reports. Already using SmartSheets, but need the process refined to include notifications, hand-offs, reports/dashboards, and approvals. Project 3: Assist in the PMO portfolio design... 

Nitto Denko Corp.

Quality Control Analyst II, Raw Material (2nd Shift) Job at Nitto Denko Corp.

Job Description About this opportunity : The QC Analyst II is responsible for conducting routine and non-routine analyses of raw materials, in-process materials and finished products in accordance with cGMP guidelines. The appropriately trained individual may provide...

Collabera

UX Researcher Job at Collabera

 .... End client for this project is a large legal organizationwith operations in more than...  ...work for.Job DescriptionTitle: Senior UX ResearcherDuration: 6 month (possible contract to...  ...level modeling (KLM); lab-based and remote moderated and unmoderated usability testing... 

Hawthorne Lane

Estate Manager Job at Hawthorne Lane

 ...organized and proactive professional to oversee the administrative management of multiple residences and provide direct support to the...  ...skilled professional to join a respectful and well-run private estate environment. If you are a proactive problem solver with a background... 

Big Sandy Superstore

INTERIOR DESIGN CONSULTANT Job at Big Sandy Superstore

 ...based on performance Dental insurance Employee discounts Flexible schedule Health insurance Vision insurance Interior Design Consultant Living Inspired by Big Sandy Superstore Dublin, Ohio | Full-Time | Employee-Owned Are you passionate about...