Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$17 hourly

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready

• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations
• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.

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