Job Description
Role Summary Free People is seeking an Omni Operations Coordinator that will have the primary responsibility of assisting with operational functions including onboarding & training new entry level hires, being the Buying Operations Team liaison, reporting and other new initiatives. The Omni Operations Coordinator will support driving the Free People wholesale and retail businesses. The role will partner with the Buying Team to ensure accuracy of inbound purchase order data, inbound reporting details and product quality issues that result in outbound processing delays. The Omni Coordinator will partner with the Sales Team to provide up to date visibility to meet monthly deadlines.
Role Responsibilities - New hire system training and system training documentation. Participate and co-lead buyer refresher training.
- Support Purchase Order Assistants with training, refreshers, and best practice tools
- Reporting supporting for the Buying Operations and Inventory Operations Teams
- Own weekly forecast evaluation for inbound goods and transfers for the DC/ Supply chain teams to ensure they can accurately plan labor to complete tasks. Work with the Operations Manager to adjust based on actual in-month business changes.
- Manage all goods coming from the wholesale channel into retail stores from PO management, shipment, tracking and delivery.
- Be brand support for the company PIM program.
- Be the liaison between the Buying Team, Distribution Centers (DC) and Accounts Payable to solve Purchase Order (PO) related issues including overages, shortages, receipt discrepancies, etc.
- Coordinate quality control checks that come from Direct & Wholesale Customer Service Team , Buyers and Production with the DC to investigate and resolve by returning stock to vendors, sending goods out to be re-worked, reticketing, etc.
- Managing Import Production POs, Style Feed and ASN Reporting to ensure all wholesale setups are accurate and timely
- Partnering with IT, Buying & Production to resolve any issue.
- Manage Wholesale to Retail/Direct Transfer Reporting and Follow-up. Including Shortage management, Priority PO Review & Communication with the Inv Ops team
- Manage Wholesale Price Reporting, Including Reconciling Incorrect Pricing and partnering with Buying and Buying to Correct.
Role Qualifications - Excellent communication skills
- Very detail-oriented to ensure data is entered correctly
- Strong Time Management skills
- High sense of urgency and ability to manage multiple priorities
- Ability to learn quickly and to retain information. Must be analytical and be able to comprehend how multiple systems interact.
- Works well within a team environment and demonstrates strong interpersonal skills
- Experienced in Excel, Word and Outlook
- Experience in Island Pacific, Blue Cherry and or Tradestone is a plus
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The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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