Job Description
Job Title: Shelter Manager
Location: Lansdale, PA
Employment Type: Full-Time | On-Call Responsibilities Required
Reports To: Director of Shelter and Housing
About Us:
Laurel House is a comprehensive domestic violence agency committed to ending abuse in every life and every community. We provide a range of supportive services including emergency shelter, transitional housing, legal advocacy, and counseling to survivors of domestic violence and their families.
Position Summary:
We are seeking a dedicated Shelter Manager to oversee the day-to-day operations and trauma-informed services provided at the Safe Haven Center. This role is responsible for managing shelter staff, coordinating volunteer and intern activities, ensuring 24/7 coverage, and maintaining a safe, welcoming environment for all residents. The Shelter Manager will work under the direction of the Director of Shelter and Housing and share after-hours on-call responsibilities.
Key Responsibilities:
Supervise Shelter Advocates and ensure effective delivery of support services
Approve timesheets and conduct quarterly and annual evaluations
Manage and maintain a 24/7 staff schedule, including coverage for callouts
Oversee volunteer and intern activities
Ensure new residents are oriented to communal living and receive necessary services
Provide or oversee crisis counseling, intakes, and advocacy
Maintain accurate documentation and generate required program reports
Ensure compliance with agency, funder, and licensing standards
Monitor shelter inventory and place weekly food orders
Assist in the development and enforcement of shelter-specific policies
Provide backup direct service support as needed
Collaborate with the Director in planning, reporting, and budgeting activities
Participate in staff meetings and case reviews
Share in on-call rotation with other management team members
Qualifications:
Bachelor's degree in a related field or equivalent experience
Minimum of 2 years of supervisory experience
Experience working with domestic violence survivors strongly preferred
Background in residential or DV shelter programs preferred
Strong leadership, communication, and crisis management skills
Ability to work both independently and as part of a team
Proficient in Microsoft Office and client tracking systems
Valid driver's license and ability to travel within the service area
Availability to work flexible hours, including on-call shifts
Why Join Us?
At Laurel House, we foster a mission-driven, supportive team environment where staff are committed to empowering survivors and promoting safety and healing. If you are passionate about making a difference and thrive in a fast-paced, impactful role, we want to hear from you.
To Apply:
Submit your resume and a brief cover letter through Indeed. Applications will be reviewed on a rolling basis until the position is filled.
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