Job Description

Dental Front Desk Receptionist

Are you friendly, organized, and passionate about helping others? Utah Partners for Health is seeking a reliable and welcoming Dental Front Desk Receptionist to support our Midvale Dental Clinic. In this vital role, you'll be the first point of contact for patients, schedule appointments, verify insurance and income information, register patients, collect payments, and apply our sliding fee scale when appropriate. You'll play a key part in ensuring a smooth and positive experience for every patient who walks through our doors. If you're looking to make a difference in your community while growing your career in healthcare, we'd love to meet you!

Essential Job Functions

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for dental attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

Ancillary Job Functions

• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

Education and Experience

• High School Diploma or equivalent is required.
• 1 year related experience is preferred.
• Must be English/Spanish bilingual. Fluent speaking, writing, and reading

Preferred, but not required:

• Dental billing.
• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help

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