Job Description

Job Description

Job Description

Description:

Summary:

Participate in formal and informal training programs, which provide basic knowledge relative to agency purpose, services provided, client population characteristics, and applicable laws. Methods, procedures, rules and regulations governing the operation of the agency.

Receives instruction regarding the reason for and proper completion of applicable forms and paperwork.

Performs a variety of entry-level social services and case management duties designed to provide supportive services to children, youth and families, individuals who are mentally disabled, individuals who are physically challenged, and others.

Assists individuals and their families in developing and using their own potential for more adequately resolving their social, health, emotional and economic problems by identifying appropriate community resources, referring and linking them to those resources and advocate on behalf of them for resource service delivery. Work collaboratively with social agencies, schools, hospitals, clinics, and courts interpreting agency programs, policies and procedures to individuals.

Aid individuals in completing necessary forms relative to other collateral benefits aiding said person.

Identify client strengths and assist clients in goal setting, treatment planning related to specific program services, and/or placement of children and adults in foster or adoptive homes, day care centers, domiciliary care facilities, or institutions.

Guide clients and their families in home and budget management, housing, childcare and parenting skills, employment, recreation and living arrangements.

Case management services including close contact with individuals and service providers in order to evaluate and document treatment being provided and progress in meeting identified goals of treatment.

Key Responsibilities:

Provide protective and supportive services for clients who are in situations detrimental to their well-being or that of the community, or who are undergoing treatment or hospitalizations. Provide transportation through both B H/IDS and private vehicles as necessary.

Attends/participates in case reviews and supervisory conferences and is exposed to a variety of learning experiences, including formal and on-the-job training programs, designed to develop professional and technical skills.

Service documentation, as per agency policy; documenting activities and services using designated agency methods and procedures, including social service summaries, correspondence, reports and daily contacts with individuals to be submitted for billing for reimbursement through Medicaid/Managed Care.

Perform related work as required.

Physical Job Requirements:

• Mobility: Ability: to travel between office locations, client homes, hospitals, and community sites. This may involve walking, standing, climbing stairs and/or driving.
• Sitting/Standing: Prolonged periods of sitting at a desk or computer, as well as standing or walking when conducting field visits.
• Lifting/Carrying: May require lifting or carrying files, office supplies, small equipment, a child, or an adult (typically up to 25-150+ pounds)
• Reaching/Bending: Regularly required to reach, bend, crouch, or kneel to assist clients or handle paperwork
• Fine Motor Skills: Frequent use of hands for typing, writing, and handling documents.

Mental and Emotional Demands:

• High Stress Tolerance: Ability to manage crisis situations, interact with individuals in distress, and handle potentially volatile situations.
• Communication: Frequent verbal and written communication with clients, families, healthcare providers and legal entities.
• Decision-Making & Problem-Solving: Requires critical thinking to assess client needs, develop care plans, and navigate complex social services.

Work Environment Considerations:

• Client Homes and Community Settings: May encounter unsanitary conditions, pets, smoke, or environmental hazards.
• Potential Safety Risks: Interactions with individuals experiencing severe mental illness, substance use disorders, or behavioral crisis.
• Flexible Schedule: May require evening, weekend, or on-call work depending on agency requirements.

Qualifications:

• Bachelor’s degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other related social sciences, criminal justice, theology, nursing, counseling, or education; or
• Registered nurse; or
• A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and two years’ experience in direct contact with mental health consumers; or
• A high school diploma and five years of mental health direct care experience in public or private human services with employment as a case management staff person prior to April 1, 1989.

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