Job Description

Job Description

Job Description

Company Overview

We are partnering with a leading custom integrator in the South Florida area specializing in high-end residential AV systems, smart home automation, and connected technology. Known for a strong team culture, a deep commitment to service excellence, and a values-driven approach, this company is focused on scaling with the right talent who align with their collaborative and family-oriented ethos.

This is more than just a technician role—it's a chance to be part of a mission-driven team that prioritizes people, process, and purpose. Our partner fosters a workplace culture built on family values, collaboration, and continuous growth, offering meaningful opportunities for the right individual to thrive.

• Be Treated Like Family: You’ll join a team where empathy and support are at the core of everything. Whether you're navigating a personal challenge or celebrating a win, you’ll feel genuinely seen and supported.
• Collaborative Culture: Technicians, agents, and leadership work closely together—sharing knowledge, problem-solving as a unit, and building one another up to be better every day.
• Structured for Growth: With weekly support trainings, monthly department meetings, and EOS implementation (including company-wide KPI updates and motivational sessions), you'll be part of a system that invests in your development.
• Make a Tangible Impact: You won’t just be fixing issues—you’ll be elevating the client experience with a white-glove approach that prioritizes clarity, care, and confidence.
• Work-Life Balance with Flexibility: Enjoy a manageable on-call rotation, mileage support, and scheduling consideration to avoid long-distance zig-zagging across the Tri-County area.
• Tools That Empower You: From detailed Zoho Desk tickets to direct access to schematics, credentials, and vendor support, you'll have what you need to do the job right the first time.

Job Overview

We are looking for a Support Technician who will play a crucial role in providing on-site troubleshooting, client-facing support, and technical excellence for high-end residential AV systems. This is not just a service role—this is a white-glove customer experience position requiring proactive problem-solving and confident communication.

The right candidate will bring 3–5 years of hands-on installation and support experience in the custom integration industry and thrive in a high-collaboration environment.

Responsibilities

• Perform on-site support visits based on escalated tickets from remote agents
• Interpret and act on work orders with detailed background from prior troubleshooting
• Deliver methodical, solutions-oriented service with a consultative approach
• Engage with clients professionally and patiently, even during repeated issue scenarios
• Collaborate regularly with team members for knowledge sharing and case support
• Participate in weekly support training and monthly company culture updates
• Maintain meticulous attention to testing protocols and system diagnostics
• Be available for a rotating on-call schedule (once every ~5 weeks)
  
   

Qualifications

• 3–5 years of experience in smart home technology and AV installation/service
• Hands-on expertise with Control4 required; familiarity with Crestron Home or Savant is a plus
• Strong networking knowledge and general troubleshooting skills
• Excellent English communication skills (spoken and written); Spanish bilingual preferred
• Valid driver’s license
• Patient, adaptable, and emotionally intelligent in high-stress client-facing situations
• Strong cultural alignment with a values-first, team-oriented organization
• Willingness to be on-call during evenings and weekends on a rotating basis
  
   

Benefits

• Weekly gas stipend 
• 401(k) with matching (3% full match + 50% match for the next 2%)
  Paid training & team development sessions
• Monthly company-wide culture & performance meetings
  
   

Compensation

• $30–$40/hour, depending on experience
• Overtime available for on-call deployments (1.5x on weekdays, 2x on weekends or if dispatched from home)

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